Effective Date: December 18, 2024

We value your privacy and are committed to safeguarding your personal information. This Privacy and Cookies Policy explains how we collect, use, and share your data when you interact with our website or stay at our hotel, as well as how we use cookies and other technologies to enhance your browsing experience.

What Information We Collect

Personal Data:

  • When you book a room or request services through our website, we collect your name, email address, and payment details.
  • During your stay at our hotel, additional information may be collected to improve your experience, such as preferences or special requests.

Technical Data:

  • We collect data about your interactions with our website, including IP addresses, browser types, and device information.

Cookies and Tracking Technologies:

  • Our website uses cookies and similar technologies to personalize your experience, track site usage, and deliver tailored content and advertising. For details, see the Cookies section below.

How We Use Your Information

Your data is used to:

  • Facilitate room bookings, manage reservations, and deliver hotel services.
  • Communicate with you about your bookings and respond to inquiries.
  • Improve our website, tailor your experience, and analyze user behavior.
  • Comply with legal obligations and protect our business interests.

Third-Party Sharing

We share your data with Mews, our trusted booking and management platform, to process reservations and manage guest information securely. Additionally, we may share anonymized website usage data with third-party service providers for analytics, advertising, and optimization purposes.

Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and enhance your browsing experience.

Types of Cookies We Use:

  • Strictly Necessary Cookies: Essential for the functioning of the website, such as enabling secure booking processes.
  • Performance Cookies: Gather information about how you use the site, helping us improve its functionality and user experience.
  • Functional Cookies: Remember your preferences to provide a personalized experience (e.g., language settings or location-based content).
  • Analytics Cookies: Analyze website traffic and user interactions (e.g., Google Analytics).
  • Third-Party Cookies: Cookies placed by external platforms, such as social media or advertising networks, to deliver relevant advertisements.

How to Manage Cookies:

You can control cookie settings in your browser:

Please note that disabling cookies may affect the functionality of the website.

Your Rights

You have the right to:

  • Access and Update Your Data: Request details of the personal data we hold about you and correct inaccuracies.
  • Delete Your Data: Request that we delete your data, subject to legal or contractual requirements.
  • Opt-Out of Marketing: Unsubscribe from promotional communications or adjust cookie preferences for interest-based advertising
  • To exercise these rights, please contact us at hello@urbanresortnyc.com.

Policy Scope

This policy applies to personal data collected through our website and during your stay at the hotel. It does not cover third-party platforms linked from our site.

Advertising and Modern Marketing Tools

We may use third-party advertising platforms to display relevant content across the internet. This includes anonymized data collection through cookies to show you ads that align with your interests.

You can opt-out of interest-based advertising through:

We do not share your personal data (e.g., name or email) with third-party advertisers.

How to Contact Us

If you have any questions about our Privacy and Cookies Policy or need assistance with your personal data, please reach out to us at: hello@urbanresortnyc.com.